Complaints Handling Policy
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Name of contact at firm: Jennifer Marshall MRICS
Firm name: LH&E Cost Consultancy
Address: Lps Livingstone, Wenzel House, Olds Approach, Watford
Postcode: WD18 9AB
Telephone number: 07791151858 (Jennifer Marshall MRICS)
Email address: [email protected]
Website: www.lhe-cc.com
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. We will aim to respond to your complaint within 21 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
Name of redress mechanism: Centre for Effective Dispute Resolution (CEDR)
Address 100 St Paul's Churchyard, London
Post Code: EC4M 8BU
Email Address: [email protected]
Website: cedr.com/consumer/rics
For Business-to-Business clients:
Name of redress provider: Centre for Effective Dispute Resolution (CEDR)
Address 100 St Paul's Churchyard, London
Post Code EC4M 8BU
Email Address: [email protected]
Website: cedr.com/consumer/rics
About Us
At LH&E Cost Consultancy, we specialise in cost and project management. We help our clients achieve exceptional results across healthcare, education, residential, leisure and commercial sectors. We work on construction projects of all sizes and complexity across the UK.
As a hands-on and dynamic consultancy, we bring a fresh, and inclusive approach to project management and problem-solving. Our expert team are with you every step of the way, combining decades of commercial experience and excellent technical knowledge, helping you deliver high-quality construction projects.
